Thames Water Compensation

Like many Tooting residents, I woke up on 4th March to find that I had no water supply in my home.

The response from Thames Water was poor - were it not for the hundreds of people who contacted me on social media, there would have been little coordination of the response, including ensuring that the most vulnerable members of the community had access to water.

The disruption to schools, care homes,  and local people was huge - that’s why I held a meeting with Thames Water where they agreed to pay £150 to everybody who was without water for 48 hours or more. I also held a site visit with Thames Water management to speak to affected businesses and constituents.

However, it quickly has become apparent that Thames Water’s data is inaccurate; residents who had no water, or very low pressure, received far less compensation than they were entitled to. I have written to the CEO of Thames Water on behalf of everyone who contacted me to ask that they review their compensation package. 

I am still awaiting a full response from Thames Water, however so far, nearly 100 constituents have received additional payments. Given the huge profits made by Thames Water, I will continue to work to ensure that residents’ interests are put first.